3 min read · Last updated August 5, 2026
Quick definitions for every term you’ll see in the admin panel and the mobile app. No jargon — just what each word means for your cleaning business.
Your company’s account in CrewProof. Everything you set up — customers, sites, cleaners, jobs — belongs to your organization and no one else can see it.
The short code (like MAR-8821) that identifies your organization. Your cleaners type it into the mobile app to log in. See Your organization code.
The business or property manager you clean for — for example, Northgate Property Group. A customer can have more than one site.
One physical place your cleaners go to work — for example, Riverside Medical Centre, 42 Harrow Street. Every site has its own geofence and its own schedule.
An invisible circle drawn around a site’s address. A cleaner can only clock in or out from inside that circle. See Sites and the geofence.
A member of your cleaning staff who logs into the mobile app with your org code, their phone number, and a 4-digit PIN.
A named team of cleaners assigned to the same site or route. Crew management is not available yet — see What’s coming.
The recurring pattern that says which site gets cleaned, on which days of the week, at what time, and by whom. A schedule doesn’t put anything on the calendar by itself — you still generate jobs from it.
A single, dated visit to a site. Jobs are created from a schedule when you click Generate Jobs. Each job has its own status, clock-in time, clock-out time, and photos.
The proof a cleaner collects during a job — right now, that means photos taken live in the app. A job can’t be finished without at least one photo.
Starting and finishing a job in the mobile app. Cleaners tap to start a job (checked against the geofence) and tap FINISH JOB to close it out (requires at least one photo).
The proof-of-service summary CrewProof generates for a completed job, with timestamps, photos, and site details. You send it to your customer with the Send Report button. See Sharing job proof with clients.
Not using CrewProof yet? See pricing and start your free setup.
